I am applying for the SMB Customer Success Manager (Retail/E-commerce) role at Similarweb. I bring service delivery and customer operations leadership from tier-one B2B ITSM at Telstra, including people management, SLAs, escalation, and multi-vendor coordination. I hold ITIL Foundation and completed Telstra’s Super 50 development year in service level and service delivery management. Since 2018 I have run independent consulting (60+ engagements), focused on operating models, stakeholder communication, vendor coordination, and clear handover. That work complements my enterprise service background and keeps me sharp on process design, documentation, and adoption. I would welcome a conversation about how I can contribute to Similarweb. Thank you for your consideration.