I am applying for the Enterprise Customer Success Manager role at Similarweb. I bring a decade of B2B service and relationship leadership from Telstra, where I managed teams on tier-one accounts and partnered with service delivery management on SLAs, incidents, and client satisfaction reporting. Since 2018 I have run an independent practice (60+ engagements) where I own the full relationship arc: discovery, delivery checkpoints, and handover clients can operate. That work mirrors enterprise CS — renewal risk, expectation setting, and cross-functional follow-through — without losing the discipline of metrics and escalation paths. I am based in Prague, fluent in English, and comfortable in hybrid international teams. I would welcome a conversation about how I can support your retail and e-commerce customers. Thank you for your consideration.