I am applying for the Front Desk Agent role at Mama Shelter Prague. I bring a strong guest-service mindset: early experience in hotels and retail in Australia, then years leading service teams where tone, reliability, and de-escalation under pressure were measured every day. I am based in Prague, fluent in English, and comfortable with shift work and international guests. Since 2018 I have run an independent practice focused on attentive client service and clear follow-through — the same habits that matter at the front desk. I would welcome the opportunity to discuss how I can contribute to your team. Thank you for your consideration.