I am applying for the IT Service Delivery Manager role at MedHealth. ITSM + Freshservice/automation-friendly service improvement; ITIL from Telstra. I combine tier-one B2B service operations (Telstra, ITIL) with hands-on AI adoption: Cursor, custom bots, prompt libraries, and agentic workflows with human judgment on customer-facing work. Through CHING 7 and 60+ independent engagements I have built real systems, not slide-deck AI. I am based in Prague, fluent in English, and would welcome a conversation about this role. Thank you for your consideration.